FAQs

When you are on the first page of the prodcut you want to order you can choose the production speed that will fit your time frame and you can also select the shipping speed.

The website will automatically calculate the total price with shipping and an expected due date. If for some reason you need help or need your project faster than the available options please contact us.

If your total price is coming up as $0.00 please contact us. We will try to help you.

We are generally able to help out with rush projects.

Tel:(203) 847-8454 
E-mail: customerservice@bestprintingusa.com

If you send us (upload) a print ready file and you want the images, text, grahics, photos, borders, etc. to run off the page (so no white is showing on the edge) and you did not create the file with an extra 1/8" (,125) bleed;

We only have two options. We can enlarge each page so that we have the required 1/8" bleed or we can shrink each page and add a white border on each page.

If we enlarge each page, keep in mind that everything that is close to the edge (within 1/4") has the chance to get cut off.

The first step in uploading your file is preparing it properly. We prefer one pdf file that contains all of the pages in your booklet/magazine/catalog. The first page should be the front cover and go all the way through to the outside back cover. If you have muiltiple files and you want to send all of them, follow the instructions below.

On the second page of the website you will be prompted to upload your file. Select the file (from your computer) that you would like to upload and then click the upload button.

The grey button is for files under 150MB.

In order to upload files OVER 150mb click bluish box/ button above once and then you will be able to use the grey button below to upload large files over 150mb.

To save separate files into one compressed (zipped) folder for uploading; follow these instructions:

• Select the files (hold down the shift key to select multiple files) -> Right Click -> Send To -> Compressed (zipped) Folder. You will upload that zipped folder.

If you are having trouble uploading your file there are really a lot of different reasons why this can be happening.

These are the most common reasons:

You do not have a fast internet connection.

The grey button is for files under 150MB.

In order to upload files OVER 150mb click bluish box/ button above once and then you will be able to use the grey button below to upload large files. over 150mb

If you are still having trouble, you can use the "upload file later" button and proceed with your order.

Once you have placed your order you will immediately receive an email with an order #. You can then send us a link to download your file via any file transfer program such as DropBox, WeTransfer, Google Drive, etc.

Please reference your name and order # so we can match up the file to the order.

Yes, we are a full service mailing company. We will need to know if you want to use Pre-Sorted First Class, Pre-Sorted Standard, or Pre-sorted Non profit postage rates and we will need a properly formatted mailing list. We charge a mailing fee plus actual USPS postage costs. All lists are procesed with our sophisticated mailing software and checked for address verification/undeliverable addreses. Each list is CASScertified and NCOAcertified. We are able to achieve the lowest possible postage rates available. We use our indicia for bulk mailings If you want to mail using Non Profit protage rates we will need your Non Profit USPS authorization number.

Please contcat us for further details.

Tel:(203) 847-8454 
E-mail: customerservice@bestprintingusa.com

We have designed our website and the prices to be very competitive with other online printing companies. We generally DONT use any special discount codes or promos to lower our prices.

We believe that if you compare or standard prices with other online printers that are offering huge discounts and special offers (gimmicks) that our prices are lower.

Our service and quality are better than everyone elses.

The type of paper used on this website are expressed in weight. In the U.S. system it is Pound (lb) and referred to with a # sign.

The paper used for general office use is typically between (#20 to #80 text) and is called paper or TEXT stock. Text stock is used for the inside of booklets, magazines, journals, etc.

Any paper heavier than this is considered card or COVER stock, i.e. the paper used for the outside of booklets, magazines, and also used on business cards, postcards, greeting cards, etc. This type of paper is generally #80 to #120 cover stock

After you complete the ordering process by uploading your file and paying, we will get a notification that a new order has been placed. You will also immediately receive an automated email with all of the details of your order. If you did not upload your artwork/print file during the ordering process you will also receive an email asking you to "upload artwork".

Once we have received the order we will download your artwork/print file. After it is downloaded we do a quick scan of the file to see if we notice any obvious preliminary issues. If we do spot issues, we will notify you about our findings.

If we do not see any obvious issues your order will move to our pre-press dept to have the print file processed with our pre-flight and Fiery Rip software. Minor issues with the file will be fixed at N/C,. Large issues will be brought to the customers (your) attention. We will look for and suggest possible options to correct whatever issues we discover.

Once your proof is prepared we will upolad it to the website. You will receve an automated email alerting you that you have a proof available to APPROVE or REJECT.

Once you download and review your proof you will have the option to approve or reject it.

If you approve the proof, your order will move into production. You will receive an automated email with the details of your order.

If your proof approval took longer than 1 day (with the original file) the expected due date is automatically updated to allow enough production and shipping time.

If you reject your proof you will be able to leave a comment as to why you are rejecting it. You will also be able to upload a new corrected file. Each additional new file will incurr a $25.00 charge. If you believe that we made a mistake to your file/proof, please let us know what is wrong. There is no additional charge for us to fix our own mistakes.  Once you submit your new file we will process it again and start the pre-flight / proofing process over again.

If you are not happy with your proof, you should reject the proof on the website. Then, you will have the option to make adjustments or corrections to your print file and re-upload a new file.

Each new file that you submit (after the first one) and we have to process will incurr a $25.00 fee. This will be added to your account as a "Payment Request" and you will be required to pay before we ship your order.

If you believe that we made a mistake to your file/proof, please let us know what is wrong. There is no additional charge for us to fix our own mistakes. 

Coated papers are generally available in two finishes – glossy (shiny and smooth) and matte/dull (low sheen and lusterless). Coated glossy papers are suitable for almost all types of printing jobs. Glossy papers print and reproduce very well, which is important for creating sharp, bright, clean images, printed text, and graphics.

Matte / Dull coated finishes also print very well, but the images will not "pop" as much off the sheet and look more subdued. Many people prefer this "matte" look and it is becoming more popular.

Uncoated papers print well and are suitable for many types of projects. These papers have no sheen whatsoever and the printing will be somewhat dull and subdued. Many types of jobs are suited for uncoated stock and it has a unique look and feel that some people prefer. In the past, almost all business cards were produced on uncoated cover. (copy paper is an example of uncoated paper)

Regardless of what paper you choose you can be sure that our equipment can print on it well and we will uphold the highest quality standards when producing your project.

All of the papers offered on this website are made with recycled content.

If you need help deciding which paper to choose please contact us prior to placing your order.

Tel:(203) 847-8454 
E-mail: customerservice@bestprintingusa.com

Most projects ordered through this website will be printed on one of our high quality digital presses. At our discretion we may also print your project on an offset press. Whatever is the most efficient and cost effective way.

Our system supports RGB (red, green, blue) and CMYK (Cyan, Magenta, Yellow, Black) for producing printing. However CMYK is the preferred way to set your files as most of the jobs ordered from this website will print in 4 color process CMYK on our digital presses. RGB colors can sometimes be out of the range that modern digital equipment is able to reproduce with an exact match. If you have a specific PMS color you are trying to match, please set the color to Pantone spot and tell us what color you are trying to match. If you have questions about setting up your files properly please contact us prior to uploading your file.

Yes, the prices that you see once you have entered in the exact specifications of your project and the correct shipping info, our system will calculate the final cost of your job. You can upload your print ready files and pay by credit card in the same session. There are no hidden fees or charges.

The only possible exception to the above is: If your order requires changes, additional proofs, or changes to the shipping speed. We will contact you will the changes to your order and add a "payment request" to your order if the changes result in a higher cost.

Most of the orders we process do not incurr any additional charges. If you have questions or concerns you can get in touch with us via our "Contact US" button on our home page, call us, email us, or chat with us

Tel:(203) 847-8454 
E-mail: customerservice@bestprintingusa.com.

There are times when an order that was placed needs to be modified either by customer request or if we discover an error. If the change to the order requires an additional payment we will add a "Payment Request" to the order.

You will receive an automated email with instructions on how to log in to your account and pay with a credit card or debit card.

You should log in and pay ASAP so your order does not get delayed.

To View, Print or Download your Invoice:

Log into your account. Under the "My Account" drop down menu select "Orders". Once you are on the Orders page select the "Invoice" button, then use your browsers Print or Download function.

 To View or Print the  Payment Request details of your order:

Log into your account. Under the "My Account" drop down menu select "Orders". Once you are on the Orders page select "View Details" button, then select the "Payment Request" tab. Use your browsers Print menu to print this page for your records.

By using Best Printing USA as your print provider you save time, money, and we are hassle-free. We carefully check every print file that comes in and we either fix any issues or alert you to problems that we have found. We never ship your order unless we believe it is 100% exactly what you want. We have perfected the process of online ordering and processing your order. We have been in business for 33 years and we have hundreds of years experience collectively in the industry. We can be relied upon to produce a high-quality product, at low prices, and deliver it on time. We are your partner in business and a valuable resource.

Our preferred file type is a pdf. We like files that are set up in the following way: Makes sure all images, fonts and grahics are embedded and the file is saved with crop marks and bleeds (when applicable). Save the file as high resolution for print as a.PDF file with all pages in one document. All pages of a book should be in the order they will print in. Page 1 is the outside front cover, page 2 is the inside front cover, page 3 is the first page on the right, and so on.... For more information on how to set up your files properly you can read our  "File Setup & Artwork Guidelines"  page at the top of our home page.  We also have  design templates available in many popular programs at the top of our home page.

The www.BestPrintingUSA.com website was specifically created to offer Booklet, Catalog, Magazine, and Program printing services to everyone in the USA. We have been in business for 34 years and collectively the owners and employees have hundreds of years’ experience producing high-quality commercial printing. We have now purchased our sixth digital printing press. This new digital press is the latest technology available and has an inline booklet making system with our exclusive Squareback binding. It is 100% fully automated and produces booklets with amazing quality and speed. We load the paper in one end, push the start button and high quality finished booklets come out the other end. There is no better machine on the planet that can match the quality, speed, and versatility of this digital printing press. With the winning combination of our new digital printing press, our years of experience, our fast production schedule, our wide range of products, our low prices, our high-quality work, instant quoting system, our 100% Satisfaction Guarantee and one-day ground shipping to all of New England, we cannot be beaten. Simply go to one of our product pages, select the exact specs of your project from the drop down menus, receive an instant price quote, upload your artwork, enter your shipping information, complete the payment and your order is put into production and then on its way to being ready and delivered to you.

www.BestPrintingUSA.com currently has 26 popular print categories on our site, but we have the capability to produce many other types of custom projects. (just ask us) We have new high tech digital printing equipment that we have spent considerable amounts of time researching and money on. We are confident in our knowledge, employees, and our machines to produce the finest printed products available anywhere. Give us a try and see for yourself why we get so many 5-Star reviews.

An 8.5 x 11" file will not reduce proportionally to 5.5 x 8.5"

The 8.5" dimension needs to go to 5.5", that is a 64% reduction in size.

The 11" dimension needs to go to 8.5", that is a 77% reduction in size.

As you can see the reduction size is not the same, so in order to reduce your file to 5.5 x 8.5" we would have to distort the artwork (stretch one dimension and shrink the other.) It can make things look very strange. One option (other than sending us the artwork at the size of the book you want) is for us to reduce the book to a custom size 6.5" x 8.5". We can reduce your 8.5 x 11" artwork 77% and it will be 6.5" x 8.5" that is with NO distortion. In general that size book is $50.00 more than the prices on the website for standard 8.5 x 11"

This is the way our website ordering process works.

Once you complete the ordering process by uploading your files and paying, the order shows up on the website with an order number and due date. We print out a job ticket and download you file. We will then look at your files and do our pre0flight / pre-press process. When we are done with the processing of your files we will upload a proof to your account on the website.

All of this will not talke place unless you place a paid order.